FREQUENTLY ASKED QUESTIONS

Weekends are good days for moving as there is less traffic. If you do need to move during the week, consider scheduling your move in the middle of the week (Tuesday or Wednesday), as you’ll be able to find better deals.

If you are moving in the off-peak season (October-April), scheduling a move a week or two in advance will usually be sufficient. But, if you are moving in the peak season (April – September), try to schedule your move three to four weeks in advance.

Yes. We are qualified to move all types of pianos, including grand pianos. Inquire with us by phone or request a free quote.

We do our jobs regardless of the weather. However, if there is an unexpected severe weather-related situation, we will let you know and delay/postpone your move.

We will send as many movers as needed according to the requirements of the moving job. We base this number on your moving estimate and our internal assessment. Our operations team will determine how many movers the moving job will need to complete the move in the most efficient and economical way.

In general, a local move can cost you anywhere from several hundred to several thousand dollars, while the cost for a long-distance move starts at around a thousand dollars. However, these are just rough figures and may not reflect the total price of your move. The cost of our moves can vary depending on: distance; volume; additional services; and other details about the move.

If requested, we certainly can. Boxes, packing supplies, and other services are charged for as needed. We can also include the service charge in a guaranteed ‘flat rate’ moving quote.

We provide you with some wardrobe boxes or a combination of wardrobe and other boxes (TV) on the day of the move, free of charge. Additional boxes can be rented or purchased for a fee.

The first four flights of stairs on a local move are free, but there is a fee for additional stairs. This fee will be included in the moving price as long as we are informed in advance.

Like any other service, it is customary to tip movers if you are satisfied with their performance. 15-20% is an appropriate gratuity. Movers are usually tipped in cash.

The moving estimate is as accurate as the information provided by the customer. If you forget to tell us about additional items we need to move, the price might change on move day. It’s important to provide us with complete and detailed information so that we can accurately reflect your moving needs in the estimate.

We accept cash, credit, and debit cards, PayPal, certified checks, and money orders.

Basic moving insurance coverage of $0.60 cents per pound of your belongings is included with the price. If you would like additional insurance coverage, it can be available for a fee. Speak with your salesperson for more information on the insurance coverage options we offer.

All of the furniture is wrapped with padded blankets before being moved. The teams come prepared with an array of supplies on the truck, boxes, packing paper, and bubble wrap. The crew members are all well-trained to ensure everything is properly prepared for transit.

When requested or determined necessary by the estimator, shrink wrap is available for a fee of $9-$14 per item.

Yes, all furniture should be moved empty.

We strongly advise against it. Jewelry, currency, and important documents are never covered by insurance and should be kept on your person.

We recommend leaving the fragile items for the movers, such as lamps, pictures, mirrors, glass, and china. However, feel free to pack durable items like clothing, linens, and books yourself. Be sure to use appropriately sized boxes.

We have a fleet of different-sized trucks ranging from 14 feet long to 26 feet long. They are dispatched according to the size of the move.

We strongly recommend and require you are present for the duration of the move. However, we do offer contactless moves with a written agreement where you do not have to be physically present during the move.

You don’t need to. The movers will create a detailed written inventory of all items they are taking to storage that you will receive a copy of. If you are moving to a self-storage, yes, you must accompany them.

Our movers do not mount or unmount AC units. You should check with your super or building management if you need help with your AC. However, our Special Services team can mount or unmount your TV for a fee. This service needs to be requested when booking the move.

Don’t worry about any parking tickets that our trucks may accrue during the move. Oz does not charge the customer for parking tickets.

Yes, our movers can assemble and arrange furniture in your new home. If you will require new furniture assembly, please make sure your salesperson is aware.

Some moving jobs are short and can be completed without a lunch break. However, for longer moving jobs, movers may have to take a break for lunch to refuel. When movers do eat or take a lunch break, they do so off the clock.

Of course. This is totally up to you, but feel free to provide snacks/water to your movers throughout the day.

When you schedule a long-distance move, we will coordinate and schedule a preliminary delivery window. You can also schedule a guaranteed delivery date for an extra fee.

The driver will call you with approximately 24 hour notice and provide a delivery window.